Resolution Process

1. Scrutiny of debt documentation

2. Circumstantial appraisal

3. Finalise strategy of resolution

4. Persuasion & negotiations

5. Legal strategy

6. Approach & fix time line

7. Performance review

8. Reporting

9. Closures

Methodology

1. Nominal fixed charges

2. Performance based Fees

3. Tailor made resolution strategy

4. Pursuasive / Balanced approach

5. Industry specific Circumstances

6. Strict Legal ambit

Performance Review & Reporting

1. Monthly Performance review

2. Reporting of activities based on resolution efforts

3. Analyse deviations and identify reasons causing deviations

4. Prompt revision of resolution plan to accommodate new developments

5. Weekly internal reviews

6. Fortnightly review by core committee

7. Advisory committee for strategic decisions

8. Constant reporting / Management by exceptions

Closure

1. Settlements

2. Receipt of receivables /PDCs

3. Settlement Monitoring

4. NOC Processing

5. Billing & Receipt of fees

6. Closure

Engagement

1. Identify the potential NPA / Bad-Debt cases

2. Willingness to outsource NPAs

3. Preliminary meeting - introduction & service offering

4. Detailed presentation, concept, & benefits of outsourcing

5. In principle-agreement to appoint Multimax as the debt resolution agency

6. Portfolio evaluation by Multimax - Ageing, Ticket size, Nature, Geographical Distribution, Documentation merits,Litigation options

7. Delegation - Power of Attorney

8. Focal Co-ordinator (Portfolio Manager)

9. Assignment of cases